This is a translation of the Japanese original.
The Toravia Operations Office (the “Operator”) handles user information in the application and related services “Toravia” as follows.
1. Information We Collect and Why
We collect the following information to the extent necessary to provide the Service. We do not sell the information we collect.
- Account information (email address, display name, etc.): for sign-in, account management and access to the same data across devices
- Text you enter and translation or generation results: to provide translation, nuance checking and AI-assisted features, and to store your history in the cloud
- Purchase and usage information (plan, credit balance, etc.): to apply your purchases and manage usage
- Device information, usage status and error reports: to improve the app, analyze problems and prevent misuse
- Advertising-related information (advertising identifiers, IP address, device information, ad impressions and interactions, etc.): to deliver ads on the Free plan, measure performance, prevent fraud and personalize ads according to your consent choices
2. Transmission to External Services
We use services from Google, Microsoft and DeepL for translation and AI processing, and the text you enter is sent to these providers to the extent necessary for processing. We also use Firebase (Google) for sign-in, data storage and usage analytics, and RevenueCat together with Apple and Google Play to manage purchases. We use Google AdMob to deliver ads on the Free plan, and advertising-related information may be sent to Google. We obtain consent where required by region, and eligible users can change their choices through “Ad privacy options” in the app. The Premium plan does not make ad requests. All transmissions are limited to what is necessary to provide each feature.
3. Deleting Your Account and Data
You can delete your account at any time from “Settings” → “Account linking” → “Delete account” in the Toravia app. Once deleted, your user data on our servers and any remaining credits cannot be restored.
If you cannot use the app, or if you wish to request disclosure, correction or deletion of your information, please contact toravia.support@gmail.com. Please note that records necessary for legal compliance or fraud prevention may be retained for the period required.
4. Changes to This Policy
We may review the content of this Policy in response to changes in law or to the Service. Significant changes will be announced by appropriate means, such as in-app notices.
5. Contact
For inquiries regarding this Policy or the handling of personal information, please contact toravia.support@gmail.com.